2018年6月20日，國際人工智能算法與應(yīng)用研討會在天津賽象酒店盛大揭幕，聯(lián)想新視界在會中與中科院先進(jìn)院簽訂戰(zhàn)略合作協(xié)議，并創(chuàng)新發(fā)布AH智能服務(wù)解決方案（AH Smart Service 1.0）。發(fā)布會過后，筆者有幸采訪了聯(lián)想新視界總裁白欲立和聯(lián)想新視界CTO陸冬云博士，他們對AH智能服務(wù)解決方案作出了更加全面的解讀，并分享了聯(lián)想新視界的戰(zhàn)略規(guī)劃。
Intelligent service, enabling intelligent manufacturing
With the advancement of "made in China 2025" strategy, the transformation and upgrading of manufacturing enterprises in China is around the corner, however, intelligent manufacturing floor, in addition to realize intelligent manufacturing and management, intelligent service is a key ring, the
智能服務(wù)，賦能智造
隨著“中國制造2025”戰(zhàn)略的不斷推進(jìn)，我國制造企業(yè)的轉(zhuǎn)型升級迫在眉睫，然而，智能制造的落地，除了要實(shí)現(xiàn)制造和管理的智能化，服務(wù)智能化也是十分關(guān)鍵的一環(huán)，傳統(tǒng)的設(shè)備供應(yīng)商也急需從“銷售型”向“服務(wù)型”轉(zhuǎn)變。白欲立表示：“未來三到五年，中國將重點(diǎn)推進(jìn)采用新一代人工智能技術(shù)的遠(yuǎn)程運(yùn)維服務(wù)，從而形成新一代智能服務(wù)的重點(diǎn)突破。”在這一背景下，聯(lián)想新視界立足于當(dāng)前市場需求，直擊維保痛點(diǎn)，推出AH智能服務(wù)解決方案，三大服務(wù)模塊、四個(gè)核心引擎，靈活適應(yīng)用戶需求，助力企業(yè)實(shí)現(xiàn)服務(wù)的智能化。
AH intelligence services solutions, three service module, the four core engine, flexible to meet the needs of users, help the enterprise to implement the intelligent of the service.
Three service modules: intelligent data, intelligent maintenance and intelligent simulation
智能數(shù)據(jù)、智能維修、智能仿真三大服務(wù)模塊
目前，傳統(tǒng)維保方式已經(jīng)顯現(xiàn)出了諸多不足，AH智能服務(wù)解決方案依托三大模塊，覆蓋了從企業(yè)產(chǎn)品遠(yuǎn)程監(jiān)控，到維修人員技能培訓(xùn)等各環(huán)節(jié)的服務(wù)需求。
Based on the Internet industry, intelligent data service module and through the analysis of the data acquisition and storage, data mining of VR/AR display technology, to maximize the value of the data, presented in concise and clear way.
依托工業(yè)互聯(lián)網(wǎng)，智能數(shù)據(jù)服務(wù)模塊通過數(shù)據(jù)采集與存儲、數(shù)據(jù)挖掘分析以及特有的VR/AR展示技術(shù)，將數(shù)據(jù)的價(jià)值最大化，用簡明清晰的方式呈現(xiàn)出來。
智能維修服務(wù)將AH（Augmented Human）體現(xiàn)到了極致，背靠強(qiáng)大的支撐數(shù)據(jù)，利用智能派單系統(tǒng)、智能維保手冊、遠(yuǎn)程專家系統(tǒng)，將數(shù)據(jù)應(yīng)用到維修的全程工作當(dāng)中，通過人工智能與AR技術(shù)，將售后維修提升到了新高度。
Intelligent maintenance service will be AH (Augmented Human) reflect to perfection, backed by strong support data, using intelligent single system, intelligent maintenance manual, remote expert system, the data is applied to the maintenance of the entire work, using the technology of artificial intelligence and AR will after-sales maintenance to new heights.
智能仿真服務(wù)則能夠提供全套的工具鏈，高效地構(gòu)建各種規(guī)模的仿真，基于VR、AR的技術(shù)，更加直觀，能夠迅速達(dá)到培訓(xùn)和效率優(yōu)化的目的，大大降低企業(yè)人員的培訓(xùn)成本。
Intelligent simulation service can provide a full range of tool chain, effectively build all kinds of the size of the simulation, based on VR, AR technology, more intuitive, able to quickly achieve the goal of training and the efficiency of optimization, greatly reduce the enterprise personnel training costs.
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